Same-day response across Birmingham and the Midlands. £84 + VAT call-out covers diagnosis plus your first hour of labour.
When your heating or hot water fails, you want someone who will turn up quickly and tell you the truth about what is wrong. Our call-out fee is £84 plus VAT and it covers the engineer's first hour of labour plus diagnosis. In most cases that is enough to have your boiler running again before we leave.
If the repair needs additional parts or labour, we explain clearly what the options are, what each will cost and how long it will take. We do not start further work without your say-so, and we do not push you into a replacement boiler when a repair will do.
We carry common spares on the van and can source manufacturer-specific parts quickly when needed. Worcester, Vaillant, Baxi, Ideal, Glowworm, Ferroli, Potterton, whatever you have, we have seen it and fixed it.
We cover Birmingham, Solihull, Coventry and the wider Midlands seven days a week, with same-day response whenever we can. If you are without heat or hot water, call us and we will get to you as soon as possible.
Terry Stephens
I had to go out to chase up my wife's medication, thinking I would be home before your engineer arrived at the scheduled time. However, because he had finished a nearby job early, the engineer came to us and my wife was able to let him service the boiler before I arrived home. That was fine. And my wife said the engineer was very pleasant, though she did not catch his name.All in all, a most satisfactory visit.
Sandra Edwards
Brilliant service, Kevin came out promptly to a leak, fixed it quickly, would highly recommend.
Kevin Jones
Great competent work as usual well mannered and clean work thanks again
Billy Brane
Both Keith and Simeon were thorough, explained to me what they were doing, also very pleasant chaps, value for money, dont think Keith enjoyed the mug of tea i made him, hopefully will see them again next year.
Nukelyn Hibbert
Hi Ryan, I gave 5 stars,cause my experience of having ( Peter ?)at my house to do my Fireplace cleaning, he was on time,checked the fireplace,and ask important questions, before he starts the actual cleaning✨️, which he did throughly and carefully making sure all safety checks was adhere to, ✨️iam totally happy with his wrk,and his social interactions, I would definitely recommend ure company, Thank you
Mark Tustin
Fantastic service. Punctual, great communication and job done properly. Highly recommend
Property Safety Ltd
Ryan was very professional and managed to accommodate our job at very short notice.During the GSC inspection, the tenant didn’t allow access on the first visit, but Ryan kindly returned for a second visit without any additional charge. The report was also provided on the same day.We had a really great experience and received exceptional service from Ryan. Thank you, Ryan, for your professionalism and excellent service. We would recommend you and the company!
Michael Quarry
Very good service at reasonable price would recommend would definately use again
Steve Woodford
Very good and quick service, well done guys
Julia Pavliuchenko
Sorted out boiler pressure on short notice on Saturday night. Very helpful, explained further steps in terms of monitoring and taking action if required. Found via ChatGPT when searching for out of hours plumbing service
sercan özden
The company is capable for quick investigation and high qualified approach solution.
Andy
I have used Pipes Guys twice, both times the engineer - Simeon has been polite, tidy, and helpful. The company is easy to communicate with via WhatsApp and I would recommend them.
Liz Gillespie
Would definitely use Pipe Guys again. They have done a couple of jobs recently. Always arrive when expected. Efficient and do a good job. They make sure they leave everything clean and tidy. Came out recently very quickly for a leak and fixed it that day. Thank you guys.
Winifred Jagger
Excellent and efficient service. Very trustworthy. Sorted the plumbing for my elderly mother. Fantastic plumbers.
EWA ANTONIAK
Really happy with the service. The engineer was friendly, professional and took the time to properly check the heating system rather than just guessing what the problem was. He explained everything clearly and answered all my questions. I especially liked that he used a thermal camera to check the radiators. I felt I was given honest advice and wasn’t pressured into having unnecessary work done. Would definitely recommend!
Manuel Bautista Jr.
Excellent service from Ryan, he replaced my gas hob professionally. There was some additional work involved, but he kindly honoured the original agreed price. Very honest, reliable and reasonably priced. Highly recommended!
Andrea Gough
Very professional and pleasant, carried out work to a high standard, reliable and good communication
Daniel Brookes
**Highly Recommend**I recently had a small leak in my bathroom which unfortunately required quite a lot of work, including ripping up and replacing the flooring and fitting a new shower tray.I’m really pleased with the work that was carried out. Everything was completed to a high standard, and the bathroom has been left looking great. The lads were extremely polite, friendly and professional throughout, and made what could have been a stressful situation much easier.They were respectful of my home, kept me informed about the work being carried out and were always happy to help. I would definitely recommend them to anyone needing bathroom repairs or similar work done.
MICHELLE DOWNES
Professional and Friendly Engineers.Very Informative and Understanding.I Highly Recommend PIPE GUYS (BHAM) LTD!!!
sammy job
Great Guys.Extremely Knowledgeable and Professional.Highly Recommend.
H
Efficient, friendly, and gave me some advice. I'd be happy to contact them again for any plumbing needs.
marva warmington
Excellent service fitted us a new boiler great job
zhi yan
Ryan was incredibly helpful and informative even before coming to the site, he answered many questions clearly and extensively. Once arrived, he got on with the job with a professional manner and finished the job quickly. Would definitely recommend his services for emergencies.
Natasha A
Ryan was brilliant from start to finish. We contacted him late on Friday night (a bank holiday weekend), he gave us advice to contain the leak which was really helpful given it was leaking through from our bathroom to our kitchen. He came out to us on a bank holiday Monday - kept to time, great communication giving us updates as he found issues with future advice to prevent further issues, he was also very friendly and tidy. We wouldn’t hesitate to recommend Ryan or use him again. Thanks so much for all your help and support over this weekend!
Greg Smith
Great service from Pipe Guys!Arrived on time and were very polite and friendly.The job was completed quickly and efficiently and they cleaned up after themselves.My first time using this company but they’ll be the ones I call from now on for any plumbing related issues.Highly recommended!
Charles Omeni
Outstanding service 5 starsWe had a serious plumbing emergency at a rental property we were preparing for a family member to move into, a sewage stack issue causing backup through the toilet and shower tray, plus a separate faulty cistern mechanism. Both needed urgent, out of hours attention.The Pipe Guys came out the same evening despite the late hour. Punctual, professional, friendly, they took the urgency seriously despite the stressful, messy problem. Rather than just clearing the blockage, they properly investigated the root cause and provided a detailed invoice breaking down exactly what was found and done, giving us real confidence in what we paid for.Oh, and they have a wicked van. Would recommend without hesitation to anyone facing a plumbing emergency who wants a company that does the job properly rather than just patching over the symptoms. Not to mention they helped us clean up the worst of the mess.
Phil Hackett (Phil_Hackett)
Great service - fast response, quick resolution and reasonable pricing!
Amie Rich
Excellent service, friendly and trustworthy
j kaur
We had Ryan come out as our boiler broke- he was absolutely amazing, so professional and did such a great job To tie us over until a new one is fitted! 100% recommend them!
Cupid
Simion serviced our boiler was lovely and professional couldn't recommend pipe guys enough.
We cover Birmingham, Solihull, Coventry, Walsall, Redditch, Bromsgrove and the wider Worcestershire area. Our base is in Castle Bromwich, Birmingham. If you are just outside that radius, call us on 07869 837 241 and we will usually still be able to help.
Yes. Pipe Guys is Gas Safe registered under number 919394. Every engineer carries a Gas Safe ID card you can ask to see on site, and our registration is kept current with the Gas Safe Register.
Yes. We run a 24/7 emergency line and aim to respond the same day whenever we can, including weekends. Call 07869 837 241 or message us on WhatsApp and we will come back to you as quickly as possible.
Pipe Guys is led by Ryan O'Mahony, who trained under a gas engineer with 28 years of experience. Ryan worked for several gas and plumbing firms after qualifying and passing his ACS before setting up Pipe Guys to run jobs his own way.
Yes. Quotes are free, no-obligation and fixed once accepted. Call 07869 837 241 or use the quote form on the site and we will come back to you with a clear price, with no hidden extras.
We take credit and debit cards, bank transfer and cash. For larger installation jobs we are happy to discuss staged payments. Payment is normally taken on completion.
A full annual boiler service costs between £79 and £124, depending on the make and model. That includes the full manufacturer-standard service, all safety checks and a photographic report emailed to you on the day.
Yes. We send a full boiler service report by email and WhatsApp, complete with photographs of every step taken. That means you know exactly what was checked, what was cleaned and whether anything needs attention.
Once a year. Annual servicing keeps the manufacturer's warranty valid, helps the boiler run efficiently and catches small problems before they become expensive ones. Late summer or early autumn is a popular time to book, before the heating season starts.
Yes. We provide Landlord Gas Safety Certificates (CP12) for rental properties, usually on the same visit as the annual service so you are not paying for two call-outs.
Visual checks for leaks and damage, electrical and control checks, flue gas analysis, a boiler tightness test, ventilation safety checks and a full system pressure check. Every step is photographed for the report.
Yes. Our call-out fee is £84 plus VAT and it includes the engineer's first hour of labour plus any small parts carried on the van. In most cases that is enough to have your boiler fixed before we leave.
We run a same-day response wherever possible, including weekends. Call 07869 837 241 as soon as the fault shows up and we will let you know the soonest we can be on site.
In most cases, yes. We carry common Worcester, Vaillant, Baxi and Ideal spares on the van. If a specific part needs ordering, we will tell you straight away, book a return visit and get it done as fast as the supplier allows.
Yes. Worcester, Vaillant, Baxi, Ideal, Glowworm, Potterton, Ferroli, whatever the badge says. We have seen most faults before and will tell you honestly whether it is worth repairing.
We will say so. If the repair bill is going to be close to the cost of a new high-efficiency boiler, or if the boiler is already at the end of its life, we will tell you up front and give you a separate quote for a replacement. No pressure either way.
Most boiler installations land between £1,795 and £2,995, including the boiler itself, installation, system flush, commissioning and warranty registration. The final price depends on the brand, size, complexity of the installation and any extras like a smart thermostat.
Yes. Every install comes with a full parts and labour warranty of 5, 10 or 12 years, depending on the brand and model you choose. We will explain the exact terms before you commit and register the warranty on your behalf.
Most straightforward installations are completed in a single day. We remove the old unit, fit the new boiler, flush the system, commission it properly and hand it back with a full demo. More complex system conversions may take a second day.
Yes. We can fit a smart thermostat such as Hive, Google Nest or an Alexa-compatible unit at the same time as the install. It gives you app control from your phone or tablet and pays for itself in lower gas bills within a couple of heating seasons.
Yes. We take credit and debit cards, bank transfer and cash. For larger jobs we are happy to agree staged payments so you are not handing over the full amount in one go.
Yes. Removal and responsible disposal of the old boiler is included in the installation price. You do not have to arrange any skip, collection or waste transfer yourself.
Yes. We can install and upgrade radiators in any room and in any style, including extensions, loft and garage conversions, and rooms that were missed when the heating was first put in. We run the pipework tidily and commission the system after.
All styles: classic white panel radiators, tall vertical designer units, column radiators, and heated towel rails for bathrooms and en-suites. We can help you pick a radiator that looks right in the room and still delivers the heat output you need.
Yes. Every radiator install includes new thermostatic radiator valves as standard, so you can control each room independently and keep your running costs down.
Straightforward swap-outs start at around £125. Designer and vertical radiators cost more depending on the model you pick. We give you a fixed quote up front once we know the style and location, with no hidden extras.
Yes. If you are having a radiator or two replaced, it is a good time to balance the whole system so your upstairs and downstairs heat evenly. We can usually do that in the same visit.
Yes. We repair every type of toilet, including modern enclosed-cistern suites where the workings are hidden behind panels. Flush mechanisms, float valves, seals and fixings are carried on the van so most repairs are done on the first visit.
Yes. We install and repair every type of shower, from thermostatic and mixer showers to electric and concealed units. We can recommend the right model for your water pressure and mains setup.
In most cases, yes. Call 07869 837 241 as soon as you spot the leak and we will let you know the soonest we can be on site. Shut off the stopcock to the affected area in the meantime if you can.
Yes. Dripping taps, failing washers, leaking pipework, mains and cylinder issues are all bread-and-butter for us. Most repairs are completed on the first visit.
Typical plumbing repairs sit between £60 and £160, depending on the job and the parts. We quote clearly up front and never charge extra if a job runs slightly longer than expected.